Customer Journey

Big Picture Interactive has a winning formula to help you meet your objectives – whether that is increasing awareness of your brand, improving your service to customers or, quite simply, selling more.

The numbers speak for themselves:

  • 25 million people are online in the UK every month, each for an average of 29 hours.1
  • 78% of adult Internet users are online to research products and services.2

That’s more than 19 million people that could be directed towards your site and spending money with you, online or offline.

Anyone visiting your site will take a journey starting from his or her initial interest, leading through information, fun and reassurance to the purchase point, and beyond. We specialise in customer conversion - showing the customer that they want to buy.

We look at what you need and use our expertise and experience to translate that into an adventure for your customers.

Follow the journey below or watch the journey by clicking on the images on the right.

  1. getting discovered
  2. making an impact
  3. a better experience
  4. route to purchase
  5. future communication


*1 Source: Nielsen/Netratings 2005
*2 Source: Pew Internet 2005


start your journey...

Discovery getting discovered
Ensuring the customers find your site.
Customer journey

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