Account Management

At BPI, key to the success of any project is our account management team. All clients are given a dedicated account manager or account team to ensure you always have a consistent point of contact throughout the life of the campaign – someone who knows exactly what is going on with your account and what needs to happen next. The experienced account team make sure that the project runs smoothly, keeping the project on time and on budget.

Process

Managing complex projects requires a proven, scalable process so that at every stage, the i’s are dotted and t’s crossed. We follow the PRINCE2 methodology, giving clear communications and tools so all team members, both at BPI and client side are clear on tasks, timings and responsibilities. From planning through specification, concepts, development and testing, through to live deployment, your account manager will provide regular updates as to the progress and next stages of the project and act as your voice within the agency – and always provide a friendly ear when you need support!

PRINCE2

Delivering projects in the size and complexity that we do at BPI, we have robust internal systems and processes to keep everything flowing smoothly. We follow the PRINCE 2 methodology as the lynch pin to keep the momentum up.

PRINCE2 (PRojects IN Controlled Environments) is a well recognised, process-based method used for effective project management, focusing on the business objectives and providing key progress reviews against the agreed objectives.

PRINCE2 allows projects to be divided into controllable stages, using different resources in the best way to deliver each project and flexibility within each stage and assigning clear responsibilities within the project.

Quality control

At BPI, quality control is continually reviewed throughout the life of any project from ensuring the specification meets the agreed business objectives, through to the rigorous testing process of the campaign meeting accessibility and usability compliancy and semantic markup so your site is found by search engines. Quality control touches every stage of a project, pulling on different skill sets at each key stage but overseen by the account management team.